Privacy Policy

Introduction

Welcome to Soar2 AI. We take your privacy seriously and are dedicated to safeguarding your personal information. This Privacy Policy outlines how we gather, utilize, and protect your data when you use our AI-powered video creation service (powered by OpenAI Sora 2 API).

Information We Collect

We collect information to provide, maintain, and enhance our AI video generation service, ensuring a seamless experience for users.

1. Account Details

• Email address (used for account registration, login verification, and service communications).
• Payment information (handled securely by our authorized payment partners; we do not store full payment details directly).
• Data related to the consumption of video generation allowances (e.g., remaining credits, usage history for your subscription plan).

2. Service Usage Data

• The 20-second cinematic videos generated through our Soar2 AI service.
• The text prompts, reference images, and input materials you provide to create videos.
• Technical information about your device and web browser (e.g., device type, browser version, IP address, and operating system) to ensure service compatibility.
• Your usage habits and preferences (e.g., frequently used video styles, prompt types) to optimize your experience.

3. User-Generated Content

• Text prompts you submit to guide AI video creation.
• Images you upload for image-to-video conversion or as reference materials.
• The AI-generated videos produced via Soar2 AI (tied to your account for access and management).

How We Use Your Information

We use the collected information solely to fulfill the purpose of providing and improving our Soar2 AI service, with a focus on functionality, security, and user experience:

• To offer, operate, and maintain our AI video generation service (including processing your prompts to generate videos via OpenAI Sora 2 API).
• To process payments, manage your subscription plan, and track video generation credits.
• To send you crucial service updates and notifications (e.g., account status, subscription renewals, feature upgrades).
• To provide customer support (assisting with account issues, video generation problems, or questions about Soar2 AI).
• To analyze and enhance the performance of our service (e.g., optimizing prompt parsing, improving video quality, and refining features like character customization or physics simulation).
• To comply with legal requirements, resolve disputes, and enforce our Terms of Service.

Data Storage and Security

We prioritize the security of your data and implement industry-leading measures to protect it from unauthorized access, disclosure, or loss:

• All generated videos and user data are securely stored in our encrypted cloud-based infrastructure.
• We employ technical safeguards (e.g., data encryption, firewalls, access controls) to protect your personal and usage information.
• Payment information is processed via secure, PCI-DSS compliant service providers—Soar2 AI does not store full credit card or bank details.
• We regularly back up data to prevent loss and test security systems to address potential vulnerabilities.

Your Rights

You have the following rights regarding your personal information, in compliance with applicable data protection laws:

• Access: Request a copy of the personal data we hold about you.
• Correction: Update or correct any inaccurate or incomplete data associated with your account.
• Deletion: Request the deletion of your account and associated data (including generated videos, subject to subscription terms).
• Export: Export your personal data (e.g., account details, usage history) in a machine-readable format.
• Opt-out: Opt out of non-essential communications (e.g., marketing updates; note that service-critical notifications cannot be opted out of).

Data Retention

We retain your data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law:

• Account information (e.g., email address, subscription details) is kept as long as your Soar2 AI account is active. If you delete your account, this data is removed within 30 days of your request.
• Generated videos are stored in accordance with the terms of your Soar2 AI subscription plan (e.g., retained for the duration of your subscription, or as specified in your plan's storage limits).
• Deleted content (e.g., videos you remove from your account) is permanently erased from our active systems within 30 days; backup copies are deleted within 90 days, unless required by law.

Third-Party Services

To deliver our service efficiently, we rely on trusted third-party providers. These partners are bound by strict data processing agreements and are only permitted to use your data to assist us with service delivery:

• Payment processing: Third-party providers (e.g., Stripe, PayPal) handle payment transactions securely.
• Cloud storage: Encrypted cloud services store your generated videos and user data.
• Analytics: Tools to analyze service usage (e.g., feature engagement, performance metrics) to improve Soar2 AI.
• Customer support: Platforms to manage and respond to your support inquiries.

Please note that these third parties have their own privacy policies, and we are not responsible for their independent data practices.

Children's Privacy

Our Soar2 AI service is not intended for users under 13 years of age. We do not knowingly collect, use, or store personal information from children under 13. If we become aware that we have collected data from a child under 13, we will promptly delete it and terminate the associated account. Parents or guardians who believe their child has provided information to us may contact us to request deletion.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our service, technology, or legal requirements. When we make significant changes, we will notify you via:

• A prominent notice on the Soar2 AI website homepage.
• An email sent to the address associated with your account.

The "Last Updated" date at the top of this policy will be revised to reflect the most recent changes. We encourage you to review this policy periodically.

Specific Features and Data Usage (Soar2 AI Exclusive)

Video Generation

• We process your text prompts, reference images, and style selections to generate 20-second AI videos via the OpenAI Sora 2 API.
• Generated videos are stored in your Soar2 AI account, allowing you to access, download, or delete them at any time.
• Video content is analyzed anonymously for quality assurance (e.g., checking for adherence to content guidelines) and service improvement (e.g., refining physics simulation or scene transitions).

Credit System

• Your credit usage (e.g., number of videos generated) and transaction history are tracked to manage billing and subscription limits.
• Credit balance information is stored and updated in real-time, visible in your account dashboard for transparency.

Your Responsibilities

To protect your account and ensure compliance with our service terms, you agree to:

• Keep your Soar2 AI account credentials (e.g., password) secure and not share them with third parties.
• Use the service in compliance with our Terms of Service and all applicable laws (e.g., not generating content that violates copyright or content guidelines).
• Respect intellectual property rights when using AI-generated content (e.g., ensuring you have the right to use reference images or prompts).
• Report any security concerns (e.g., unauthorized account access, data breaches) to support@soar2ai.com promptly.

Data Protection Rights (Region-Specific)

For users in regions with specific data protection laws (e.g., EU/EEA under GDPR, California under CCPA/CPRA), we provide additional rights and protections as mandated by applicable legislation:

• Right to restriction: Request that we restrict the processing of your data in certain circumstances.
• Right to data portability: Transfer your data to another service provider, where technically feasible.
• Right to withdraw consent: If you have provided consent for data processing, you may withdraw it at any time (without affecting the lawfulness of processing before withdrawal).

To exercise these region-specific rights, please contact us at support@soar2ai.com with details of your request.

Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, or if you need assistance with your data rights, please contact us at: